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感謝大家一直嘅支持, 我哋將於五月起休業重組公司架構, 最後截單時間為 30th April 23:59pm
感謝大家一直嘅支持, 我哋將於五月起休業重組公司架構, 最後截單時間為 30th April 23:59pm

常見問題 FAQs

關於新米 About RICESTORE

新米宗旨是服務在英國的華人及喜愛東南亞商品的客戶提供優質,可靠,快捷的超市服務。本公司為合法網上平台所有流程都符合程序及標準。秉承顧客至上用心服務的精神, 確保提供優質貨品及客戶服務。搜羅亞洲地區的優質商品,為身在英國的華人解決思鄉之苦。我們提供即日配送貨服務一站式網上購物平台方便身處於繁華都市的顧客們可節省時間及精力。

 食品安全嗎? Is the food safe?

本公司提供的貨品如方便餸及乾貨都是從可靠的工場直入, 該工場符合food safety英國標準。確保食用安全,衞生,可靠。亦為不少位於倫敦中國城的餐廳及商店提供服務。 本公司明白身處於繁華都市的客戶們都未必有時間煮食,所以特別引入方便餸及燒味,客戶們能用最短時間就能享用餐廳級別的餸菜。本公司一直研發新菜式保證能給客戶更多選擇,為客戶們盡心盡力提供服務。

We understand our customer need a reliable grocery store. We use reliable and top quality supplier to satisfy our customer needs. The factory we corporate have meet the food safety standard in the UK. 

有什麼付款方法? What payment methods do you accept?

我們接受 AMEX, VISA, Mastercard.  我們還有提供簡單的貨到付款的方法,您只需要聯絡我們並提供你有需要什麼,還有詳細的聯絡電話和地址,然後我們會立即為你下單。

We accept VISA, Mastercard, AMEX. We also offer cash on delivery, you only need to contact us and tell us what you want and also the contact telephone number and address and we will do the rest!

可以在不建立帳戶的情況下下單嘛? Can I place an order without creating an account ?

可以的。您可以用Guest的身份下單的。但新米則建議大家建立帳戶以便查看訂單訊息和儲存您的支付資訊以便將來下單。

Yes. You can place an order as a guest without creating an account. However, we do recommend to create an account to check your order information, history and also save your payment details for next time.

訂單確認信息 Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at live chat service just in case there’s a problem with your order. 

倫敦市中心配送服務 Shipping to Central London

We start deliver from £25 order and offer free delivery for over £49.99 order for Central London Same Day Delivery. 

配送至倫敦以外範圍 Deliver to outside london

We are using DPD Next day delivery service for dleivering your order and we start shipping from £25 and the delivery fee would be charged until order over £69.99. For more infromation, please visit our delivery page

什麼時候會收到訂單?When will I receive my order?

For Same day delivery (Central London)

The cut off time of our Same day delivery ( Central London) is 15:00 everyday and we start deliver from 15:00-22:00. We will send you a text message before we arrive so please keep your phone open for receiving the lastest update of the order 

For Nationwide Delivery Service (DPD Next day)

The cut off time of ourNationwide Delivery Service is 12:00 (Mon - Thur) and you should receive the order by next day. Courier will send you a text message before we arrive so please keep your phone open for receiving the lastest update of the order. You can track the order via the order page in my account page as well.  

 

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